Dear Customers,
For any concerns regarding wrong item received, missing pieces, less quantity received, or other
issues like damages or defects, recording the entire parcel opening process is mandatory.
Please ensure:
- 1. Start recording from the moment you open the parcel.
- 2. Show every piece while counting until the last item.
- 3. Ensure the video is continuous, without any cuts or pauses.
- 4. Send it to us within 7 days of receiving your order.
- 5. Our support team will verify and assist you with the exchange.
Note:
- 1. Complaints will not be accepted without a proper unboxing video as evidence.
- 2. We cannot accept any exchange or returns if the issue is reported after 7 days from
delivery.
Thank you for your understanding and cooperation!
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